A Review of Organizational Relationship Quality, Trust, Commitment and Lecturers’ Perceived Performance in Institution of Higher Learning


  • Zainuddin Zakaria Universiti Teknologi MARA Cawangan Terengganu
  • Nik Fakrulhazri Nik Hassan Universiti Teknologi MARA Cawangan Terengganu
  • Nazlin Emieza Ngah Universiti Teknologi MARA Cawangan Terengganu
  • Nurmuslimah Kamilah Abdullah Universiti Teknologi MARA Cawangan Terengganu
  • Rusnah Ismail Universiti Teknologi MARA Cawangan Terengganu
  • Elisabet Siahaan Universitas Sumatera Utara, Medan Indonesia




Organizational Trust, Organizational Commitment, Organizational Relational Norms, Participation, Solidarity, Flexibility


As a result of globalization and the influence of working remotely, it has become more important to develop high-quality relationships in the organization for more cohesive teamwork among employees. High cohesiveness and synergy among employees will help organizations to achieve their goals. Management needs to understand how to interact with employees in ways that boost job satisfaction and engagement as perceived by employees. Many scholars agree that organizational performance is an indicator of how well an organization attains its desired goals. In addition to the roles played by the managers and superiors, organizational performance is also dependent upon the synergy of each individual employee's performance and their teamwork. Whether it is private or government agencies, service or manufacturing, employee performance is very important. In this paper, we hope to discuss and describe the relationship between three elements of Organizational Relationship Quality with the lecturer's performance. The dimensions of Organizational Relationship Quality include Organizational Trust, Organizational Commitment and Organizational Relational Norms. In addition, we hope to better understand the relationship and how the dimensions of relational norms are associated with a lecturer’s performance in institutions of higher learning.


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